To what extent is the style of leadership used at McNuggets appropriate for a business such as this? The case study is given in the image.

To what extent is the style of leadership used at McNuggets appropriate for a business such as this? The case study is given in the image.

To what extent is the style of leadership used at McNuggets appropriate for a business such as this? The case study is given in the image.

To what extent is the style of leadership used at McNuggets appropriate for a business such as this? The case study is given in the image.
The leadership at McNuggets has adopted a management fad to help it keep up with its peers, to attract customers to its products and improve sales. A management fad is a new change in philosophy or operation which is often adopted by a management. Fads are usually implemented by an organisation’s leaders and imposed on the employees of the organisation, with little or no input from them.The fad adopted by McNuggets seems to be the Total Quality Management one. In this quality control fad, the organisation( here, McNuggets), continuously tries to improve its ability to deliver high quality products and services to it customers. Quality is entirely defined by the customers’ needs and demands. The management leadership is directly involved in the quality improvement process. The leadership believes that better quality standard goods are produced and delivered if there is an improvement and consistency in its processes. The practices at McNuggets, reflects these management goals- to make each nugget taste exactly the same as the previous nugget with the same amount of salt, the same degree of crispiness and so on, so customers keep coming back for more. This type of autocratic management fad, is good to increase profits for the organisation but not so good for its employees, especially those of a free thinking mentality, reflected in the high turnover rates of its employees’. A successful management leadership works for the good of the customer, its employees and for its own good. A healthy balance must be struck between all of these stakeholder interests.